Use Case
Internal Operations Triage
A single agent that runs your inbound triage layer.
The pain
Your team spends hours every week reading inbound, deciding who handles what, and writing "I think this is for you" Slack threads.
The fix
An AI agent that reads everything inbound, classifies it, and routes it, with a one-line summary so the human reading it has full context in seconds.
The Problem
The silent cost of manual triage
- Your team reads every message before deciding if it's "for them"
- "I think this is for X" Slack threads multiply across channels
- Urgent items sit unread because they came through a low-priority channel
- New hires take weeks to learn "who handles what"; there's no map
- Senior people end up triaging when they should be doing senior work
The Solution
How we fix it
Multi-channel inbox
Agent reads from Slack, email, Notion mentions, GitHub issues, and any other inbound source you specify.
Urgency + topic classification
Each item tagged with urgency (P0–P3) and topic (sales, ops, technical, billing, etc.). Tuned to your taxonomy.
Smart routing
Routing rules per team / project / individual. The right person gets the item with the right context.
One-line summary
No more reading 30 messages to understand a thread. The agent writes a 1–2 sentence summary with the key decision needed.
Daily digest
Optional end-of-day summary per person: what came in, what was handled, what's open.
Real Example
OpenClaw (internal AI stack)
Challenge
Running an agency with one operator + multiple AI agents meant inbound was hitting 6 different channels. Without triage, the operator was reading every message before deciding what to act on.
What we built
A 6-agent system on Claude + Groq + custom Python gateway, deployed to Hetzner. One agent dedicated to triage: reads Telegram, WhatsApp, email, Notion. Other agents handle scheduling, billing, content, ops decisions, and delegation.
Outcome
30+ hours/week of manual ops work replaced. Operator focus shifted from "what should I look at" to "what should I decide on": net effect of hiring a junior ops person, at a fraction of the cost.
Pricing
From $4,500 · 3 weeks delivery · fixed scope, fixed price
Common Questions
FAQ
Is the agent reading my private messages?
It reads what you grant it access to, typically work channels and email accounts dedicated to inbound. Personal DMs and 1:1 messages stay out of scope unless you explicitly include them. Everything is logged and reviewable, and the agent runs on your infrastructure.
What happens when the agent gets it wrong?
You override and the system learns. Misclassifications are logged with reasoning so you can see why it made the call. Over the first 2–3 weeks the routing tunes to your team's preferences; after that, error rate stabilises low.
Can this handle high volumes?
Yes, production agents we've built handle hundreds of inbound items per day across multiple channels. The bottleneck is rarely volume; it's clarity of routing rules. We work that out in the audit.
Ready to map your operations?
30 minutes. No commitment. We'll tell you honestly if this is worth automating, and if so, what it would cost.
