Legal
Privacy Policy
On this page
1. Who We Are
True Hub Solutions ("we," "us," or "our") is a digital agency providing web design, web development, digital marketing, and business consulting services to clients worldwide. Our website is located at truehubsolutions.com.
We are committed to protecting your personal information and being transparent about how we use it. This Privacy Policy explains what data we collect, why we collect it, how it is used, and your rights in relation to it.
If you have any questions, contact us at support@truehubsolutions.com.
2. Information We Collect
Information you provide directly
When you interact with our website, you may provide:
- Contact form submissions: name, email address, phone number (optional), business name, and message content
- Consultation bookings: name, email address, and any information submitted via our booking tool (Cal.com)
- Free tool usage: if you voluntarily enter your email address in any of our free tools (PageSpeed Analyzer, Website Health Checklist, Revenue Loss Calculator, SERP Snippet Previewer), that email and any tool results you submit
- Client portal access: authentication credentials used to access your client dashboard
Information collected automatically
When you visit our website, we automatically collect certain technical information, including:
- IP address and approximate geographic location (country/region)
- Browser type and version, operating system
- Pages visited, time on page, referral source
- Device type (desktop, mobile, tablet)
This data is collected via Google Analytics 4 and Cloudflare's edge network infrastructure. It is used in aggregate to understand how visitors use our site; we do not use it to identify individuals.
Information from our free tools
Our free tools (PageSpeed Analyzer, etc.) may send URLs you submit to the Google PageSpeed Insights API for analysis. We do not store the URLs you test beyond the duration of your session unless you explicitly submit your email for a report.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries: when you submit a contact form or book a consultation, we use your contact details to get back to you
- To deliver our services: project communication, deliverables, updates, and invoicing for clients
- To improve our website and tools: aggregate analytics data helps us understand what content and features are most useful
- To send service-related communications: confirmation emails, booking reminders, and follow-up messages related to your enquiry
- To comply with legal obligations: where required by applicable law
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
4. Third-Party Services
We use the following third-party services to operate our website and deliver services. Each has its own privacy policy and data handling practices.
| Service | Purpose | Data shared |
|---|---|---|
| Google Analytics 4 | Website traffic analysis | Anonymised browsing data |
| Google PageSpeed Insights | Free tool: website performance analysis | URLs you submit for testing |
| HubSpot | CRM and contact management | Name, email, message from contact form |
| Cal.com | Consultation booking | Name, email, booking details |
| Resend | Transactional email delivery | Email address, message content |
| Cloudflare | Hosting, CDN, security | IP address, request data |
| Notion | Internal project management | Project data for active clients |
All third-party processors are contractually bound to handle your data in accordance with applicable data protection laws.
5. Cookies & Tracking
Our website uses the following types of cookies and tracking technologies:
- Strictly necessary cookies: Required for the website to function (session management, security). These cannot be disabled.
- Analytics cookies: Google Analytics 4 sets cookies to track aggregate usage patterns. We use IP anonymisation and do not use GA4 data for advertising.
- Performance cookies: Cloudflare may set cookies related to security and DDoS protection.
We do not use advertising cookies, retargeting pixels, or third-party behavioural tracking cookies.
You can control cookies through your browser settings. Disabling analytics cookies will not affect your ability to use our website or tools.
6. Data Retention
We retain personal data only as long as necessary for the purposes described in this policy:
- Contact form submissions: Retained in HubSpot CRM for up to 3 years, or until you request deletion
- Client project data: Retained for the duration of the engagement plus 2 years for record-keeping purposes
- Analytics data: Google Analytics data is retained for 14 months per Google's default retention setting
- Tool email submissions: Retained for up to 12 months unless you request earlier deletion
When data is no longer needed, it is securely deleted or anonymised.
7. Your Rights
Depending on where you are located, you may have the following rights regarding your personal data:
- Right of access: Request a copy of the personal data we hold about you
- Right to rectification: Request correction of inaccurate or incomplete data
- Right to erasure: Request deletion of your personal data ("right to be forgotten")
- Right to restriction: Request that we limit how we use your data
- Right to data portability: Request a structured, machine-readable copy of your data
- Right to object: Object to processing based on legitimate interests
- Right to withdraw consent: Where processing is based on consent, withdraw it at any time
These rights apply to residents of the European Union (GDPR), the United Kingdom (UK GDPR), California (CCPA), and other jurisdictions with applicable data protection legislation. We honour these rights regardless of your location.
To exercise any of these rights, email support@truehubsolutions.com. We will respond within 30 days.
8. Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:
- HTTPS encryption on all pages
- Cloudflare's edge security and DDoS protection
- Access controls limiting who can access client data
- Secure credential management for internal systems
No method of internet transmission or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and any applicable regulatory authority as required by law.
9. Children's Privacy
Our website and services are intended for business owners and professionals. We do not knowingly collect personal data from children under the age of 16. If you believe a child has provided us with personal information, please contact us at support@truehubsolutions.com and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make material changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us:
We aim to respond to all privacy-related requests within 30 days.
